Pros:FastEasy to fold downEasy to useGreat customer serviceCons:HeavyCan??t make tight turnsNot the best choice for bumpy routesPrice is a little highThis scooter is easy to use and easy to maintain. The solid wheels make for a bumpier ride, but certainly easier upkeep. For the standard user who does not live near a scooter shop, this is likely going to be one of the better choices.When my scooter arrived, I was able to unbox it and put it together myself. I have minimal upper body strength and while I did struggle to get it up stairs while it was in the box, the actual build process was a breeze. Essentially all you need to do it attach the handlebars. This is where I ran into trouble. Out of the box, the scooter began to show an ??04?? error code. I fully charged the battery, which took just over 6 hours, and then attempted to ride it. It would not function correctly and no matter which buttons I pressed, the screen would only display the error code. On top of this, no matter how fast I manually kicked off the scooter, the throttle would not work and I couldn??t get the scooter to move without me pushing it. I downloaded the app and tested that I was getting up to speed, which it showed I was, but the screen was still locked and it wouldn??t move. At this point, I reached out to the company via email and they were quick to respond and totally fixed all of my issues. They were kind enough to send me a replacement as well as parts to hopefully fix the broken one. As of this review, I have not been able to work on the broken one. However, the replacement sent to me worked flawlessly out of the box and I was buzzing around within minutes of charging the battery.If you haven??t used a commuting scooter before, be warned, flying around at high speeds while standing up and relying on handlebars to keep you upright can be intimidating. I am still unable to get to top speeds because it??s a little nerve-wracking. However, it??s a fabulous time. I use this scooter to get to and from work and to run small errands. The ride is decent, if a little bumpy at times. The speeds are phenomenal and it can handle small hills with ease. I haven??t tested it on large hills yet, but as it is only rated for 15-degree inclines, I would be cautious about ordering if you live in a particularly hilly area.My biggest complaint is regarding the weight. This thing is heavy. So heavy, in fact, that I cannot comfortably carry it for more than a few minutes at a times. I am a small and not particularly strong individual, so those that have more upper body strength will likely be able to carry it without issue, but for those like myself, be aware.Overall, I would highly recommend this scooter to anyone looking for a beginner commuter. It??s high-quality, well designed, and works great. Additionally, the fact that the company worked so hard to ensure that I had a good experience, makes me back this product even more.